Política de envío

Order Processing

 

All products are made to order and fulfilled by our production partner, Tapstitch.

Because each item is custom printed after purchase, orders require time for production before shipping.

Production Time

• Standard orders: 3–7 business days
• Bulk or complex orders: 7–15 business days

Orders are shipped immediately after production is completed. Production times may be longer during holidays, high-volume periods, or special promotions. 

Shipping Times

Shipping times begin after production has been completed.

Estimated delivery times vary depending on the destination:

• United States: 5–7 business days
• Canada: 7–14 business days
• United Kingdom & Europe: 10–21 business days
• Australia & other international locations: 12–25 business days

Actual delivery times may vary depending on customs processing, local postal services, weather conditions, and other factors beyond our control. 

 

Shipping Rates

Shipping costs are calculated automatically at checkout based on:

• The customer’s location
• The number of items in the order
• The shipping method selected

Additional items in the same order may have reduced shipping costs depending on the carrier and fulfillment location. 

 

Order Tracking

Once your order has been shipped, you will receive an email confirmation with a tracking number.

Please allow 24–48 hours for tracking information to update after the shipment has been dispatched. 

 

Multiple Shipments

If your order contains multiple items, they may be shipped separately depending on product availability and production timelines.

You will receive a tracking number for each shipment if this occurs.

 

Customs, Duties, and Taxes

International orders may be subject to customs duties, import taxes, or additional fees depending on the destination country.

These charges are determined by your local customs authority and are the responsibility of the customer.

 

Shipping Delays

Delivery times are estimates and cannot be guaranteed. Delays may occur due to:

• Carrier issues
• Customs clearance
• Weather conditions
• High shipping volumes

Once an order has been shipped, we are not responsible for delays caused by the shipping carrier or customs processing.

 

Incorrect Addresses

Customers are responsible for providing accurate shipping information at checkout.

If an incorrect address is entered and the package cannot be delivered, additional re-shipping fees may apply.

 

Lost or Damaged Packages

If your package arrives damaged or is lost in transit, please contact us within 7 days of delivery (or the expected delivery date).

When contacting us, please include:

• Your order number
• A description of the issue
• Photos if the item arrived damaged

We will work with our fulfillment partner to investigate and resolve the issue.