Политика возврата средств

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at fansluvofficial@gmail.com.

If you wish to return or exchange an item, please email us at fansluvofficial@gmail.com within 7 days of receiving your order. Be sure to include:

• Your order number

• Relevant photos of the issue (if applicable)

Processing & Approval:
We aim to review and respond to all requests within 7 business days. If your request is approved, our customer service team will provide the correct return address and instructions. Unapproved or unconfirmed returns will not be accepted.

Condition of Returned Items:
Returned products must be unused, unworn, unwashed, and in their original condition. Items that are worn, stained, damaged, altered, or otherwise not in original condition will not be accepted. Return shipping costs are the customer’s responsibility, and we do not offer freight-to-collect services. If your refund is approved, it will be issued to the original payment method in the currency used at the time of purchase.

 

Late Shipment Refunds:

• Small orders (3–7 business days production): If not shipped by the 8th business day after payment, you may be eligible for a refund of up to 10% of the product price.*

• Bulk orders (7–15 business days production): If not shipped by the 16th business day after payment, you may be eligible for a refund of up to 10% of the product price.*
  *Does not apply if delays are caused by customer changes or incorrect information.